The services provided by Lotta's ("Company") are subject to your ("Customer") compliance with and acceptance of the terms and conditions outlined below. Please read this agreement carefully. By using Lotta's services, you indicate your agreement to be bound by these terms. This agreement is strictly between Lotta's and the Customer and does not in any way constitute or imply a relationship with any third parties. By using Lotta's services, and for the mutual benefit of both parties, the Customer agrees to the following terms and conditions:1. Garment Care, Missing or Damaged GoodsLotta's will use industry-standard efforts to ensure washing, drying, and folding services are maintained at a high-quality standard. Customer garments are accepted based on weight and not a piece-by-piece count, except for hang-dry or fixed-price items. Lotta's does not inspect manufacturer care labels due to time constraints and does not guarantee adherence to specific care instructions. Only front-load, commercial-grade washers with fast extraction cycles are used for laundering. Lotta's assumes no liability for: Normal wear and tear, shrinkage, or damage occurring during washing and drying. Garments requiring special care or delicate items requiring attention beyond standard processes. The inability to remove all stains. Lotta's reserves the right to refuse cleaning of any garment.Lotta's is not responsible for the loss or damage of personal items left in garments, such as money, jewelry, or other valuables.2. Customer ResponsibilityCustomers must determine whether they can accept the risk of potential loss or damage to any garment. If the risk is unacceptable, the garment should not be included. Lotta's reserves the right to process Customer garments at any of Lotta’s facilities or those of its affiliates. Customers are required to check pockets, inspect garments for non-washable items, and remove personal items before handing them over.3. ClaimsCustomers must notify Lotta's of any lost or damaged items within seven (7) business days of delivery. Failure to notify within this timeframe constitutes a waiver of any claims. Claims must include sufficient details, such as order information and photographs (if applicable), to support resolution.4. Allergy NoticeLotta's uses shared commercial washing machines, which may contain trace amounts of previously used detergents, including non-hypoallergenic products. By using Lotta’s services, Customers acknowledge and assume the risk of potential allergic reactions.5. Liability LimitationsLotta's liability under this agreement is limited to general monetary damages not exceeding the charges for the specific term of service during which the alleged damages occurred. This limitation is the exclusive remedy available to Customers, regardless of the form of any legal or equitable claim.6. Lotta's Customer Care CommitmentAt Lotta’s, we are dedicated to providing exceptional laundry services that you can trust. Our commitment is built on quality, transparency, and customer satisfaction. Here's what you can expect:6.1 Fresh and Ready-to-Wear Every TimeYour garments deserve the best care. Our goal is to return your laundry clean, neatly folded, and ready to wear. We handle every order with care and precision to meet your expectations consistently.6.2 Professional Standards in Laundry CareWith years of expertise and high-quality equipment, we uphold rigorous standards in our cleaning process. Our team is trained to ensure your clothes receive the attention they need for the best possible results.6.3 Free Re-Cleaning if You’re Not SatisfiedIf you are not happy with how your laundry has been cleaned, we’ll address the issue promptly by re-cleaning the items at no additional cost. Notify us within five (5) business days of receiving your order to take advantage of this policy.6.4 Support for Lost or Damaged ItemsWhile we strive for excellence, rare instances of loss or damage may occur. In these cases, we offer reimbursement based on the value of the affected items: A maximum of the order total per Wash, Dry, and Fold, as well as Hang-Dry transactions. A To qualify for reimbursement, claims must be submitted with proof of value within five (5) business days of delivery.6.5 Exclusions to the CommitmentWhile we aim to handle your items with care, certain conditions are outside our control:Natural Wear and Tear: Some fabrics may shrink, tear, or degrade over time due to age, quality, or construction. Such outcomes are considered normal wear and are not covered by this commitment.Specialty or Delicate Items: Garments requiring unique care that are not suitable for standard cleaning are processed at the Customer’s risk.Unintended Contents: Damage caused by items left in garments (e.g., ink pens, electronics) is the Customer’s responsibility.6.6 Transparent and Open CommunicationWe believe in clear communication and will always keep you informed. If we identify potential issues with your garments, we will reach out before proceeding. Pricing and services will always be presented upfront, ensuring no unexpected costs.7. Marketing CommunicationsBy using Lotta’s services, Customers consent to receiving promotional emails, text messages, and other marketing communications. Customers may opt out of marketing communications at any time by using the “unsubscribe” link in emails or contacting Lotta's customer service.8. Entire Agreement and Governing LawThis agreement, along with any referenced documents, constitutes the complete and exclusive agreement between Lotta's and the Customer. Modifications to this agreement are only valid if in writing and signed by both parties. This agreement shall be governed by and construed in accordance with the laws of the state in which the services are provided.AcknowledgmentBy using Lotta's Wash, Dry, and Fold services, the Customer acknowledges and agrees to the terms and conditions set forth above. These terms ensure the smooth operation of services and establish clear expectations for both Lotta's and the Customer.