For one-time orders, there’s a $4.99 delivery fee. All Laundry Loop subscribers enjoy free pickup and delivery.

We proudly serve Bainbridge Island with regular service Monday-Saturday. We also serve Poulsbo one day a week (dropoff only). If you’re nearby and want to know if we can reach you, just get in touch—we’ll do our best to make it work!

Your first order with Lotta’s Laundry is designed to be effortless. Just schedule your pickup, prepare your items, and let us handle the rest. From washing and folding to delivery, we’ll keep you updated every step of the way so you know exactly what to expect. See here for more details.

Absolutely. Your laundry will be delivered to your preferred location, whether that’s your porch, a designated spot, or your building’s reception. We’ll even send a photo confirmation for peace of mind.

Quality isn’t just a promise—it’s our obsession. We inspect every item, treat stains with care, and use eco-friendly detergents to clean your clothes gently yet effectively. We also lint roll each piece to keep it looking its best. And with our Lotta’s Guarantee, you can trust that your laundry will come back fresh, folded, and ready for whatever’s next. If it’s not perfect, we’ll make it right!

We’ll pick up your laundry, follow your preferences, and keep you updated every step of the way—from processing to delivery. It’s all about making your first experience seamless and stress-free.

If you’re a first-time customer, you can use any bag for you clothes, or just set our your hampers, and we will return in basic plastic bags. For recurring orders, we’ll provide reusable laundry bags to make it even easier. If you would like to purchase a reusable bag for one-time use, please let us know with ypour order notes.

You can let us know exactly how you like your laundry handled when placing your order. Prefer fragrance-free detergent or low heat? We’ve got you covered.

We offer a standard 48-hour turnaround for most orders. Need your laundry back sooner? Opt for next-day delivery for an added charge of $14.99 (only Bainbridge).

When creating your account, you’ll add a payment method on file that will be used for every order. We’ll place an authorization hold for the minimum order amount, but you won’t be charged until your laundry has been processed, cleaned, and folded.

Absolutely! Just let us know your preferred pickup spot, and if it’s tricky to find, we’ll make sure to follow your instructions to get it done right.

From delicate silks to activewear, we handle all fabrics with care. Just let us know any specific preferences, and we’ll ensure they’re treated with the TLC they deserve.

While we clean most items, there are a few exceptions like heavily soiled items or certain materials like wool and canvas. Feel free to ask if you're unsure.

Our Wash & Fold includes everyday clothing, towels, linens, and more, all cleaned, folded, and delivered back to your door, ready to wear or put away. Special requests? We’re happy to accommodate!

Yes, we treat every load with attention to detail. Lights, darks, and delicates are always separated, and we follow any additional or specific instructions to ensure your laundry is cleaned just how you like it.

We default to cold water washing to preserve fabric quality, save energy, and reduce our environmental impact. If you have specific preferences, just let us know, and we’ll adjust accordingly!

Yes, large items like comforters, duvets, or rugs are priced separately. You can find a detailed pricing breakdown on our large items page.

We use biodegradable, hypoallergenic detergents that are gentle on your skin and the planet. Need fragrance-free or specialty options? Have your own detergent, we’re happy to accommodate. (no pod-style detergents).

Absolutely. Your satisfaction is our priority, and every order is backed by Lotta’s Guarantee. If something isn’t right, let us know—we’ll make it right.

We hang dry delicates, activewear, specialty fabrics, and any items that you prefer to avoid putting in the dryer. When scheduling your pickup, simply select the Hang Dry or Pressing options. You can also add instructions in the app or give us a call—we’re here to make it easy.

Currently, we specialize in pressing bedding and table linens. Whether it’s for a guest-ready home or an elevated everyday experience, our pressing service ensures your sheets and tablecloths are perfectly smooth and wrinkle-free.