At Lotta’s Laundry, we get it—your clothes aren’t just laundry. They’re part of your story, your style, and sometimes, your sanity. That’s why we created the Lotta’s Guarantee: our promise to deliver reliability, care, and transparency with every load. When you trust us with your laundry, we promise to treat it like it’s our own (and believe us, we don’t mess around with our favorite socks).

Fresh, Clean, and Ready to Conquer Your Day
Your clothes should never hold you back. Our job is to return them fresh, spotless, and folded to perfection, so they’re ready to tackle whatever life throws your way (or whatever your kids spill next)

What’s Included in the Lotta’s Guarantee

Professional Standards That Deliver
We’re obsessed with doing things right. Using top-tier commercial equipment and the magic touch of our trained team, we ensure every piece gets the care it deserves. No shortcuts, no excuses—just fresh, clean laundry every time.

Free Re-Cleans If You’re Not Thrilled
Not feeling the sparkle? No problem. If your laundry doesn’t meet your expectations, we’ll re-clean it for free. Just let us know within five (5) business days of delivery, and we’ll make it right—because we’re not happy unless you’re happy.

Lost or Damaged Item Support
While we handle your items with care, life happens (rarely, but it does). If an item is lost or damaged, we’ll reimburse you based on its value: Reimbursement is capped at the total value of your order for Wash, Dry, and Fold or Hang-Dry services. Claims must be submitted within five (5) business days of delivery, with proof of value (and maybe a dramatic story about how much you loved that shirt).

Clear Pricing, No Surprises
We keep things transparent—always. You’ll know the cost of services upfront, with zero hidden fees. If we notice something unusual with your items (like a surprise stain or delicate material), we’ll give you a heads-up before proceeding.

‍What’s Not Covered
‍Even superheroes have limits. While we do our best to treat every item like royalty, there are some things we just can’t control:

‍Natural Wear and Tear
‍Fabrics that shrink, fade, or show their age.

‍Specialty Items: Delicate garments processed at your own risk.

‍Unintended Contents: Damage caused by rogue items left in pockets (we’re looking at you, pens and AirPods).

‍How to Make a Claim
‍We’re here to make things right—fast and easy:
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1. Reach Out:
Let us know within five (5) business days of delivery.
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2. Share the Details:
‍Include your order number, a description of the issue, and any supporting documents (pictures, receipts, or even a sad haiku).
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3. Let Us Fix It:
Whether it’s a re-clean, reimbursement, or another solution, we’ve got your back. With the Lotta’s Guarantee, you can trust that your laundry is in the best hands—and always treated with care, precision, and a little extra love.